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Device Registration and Onboarding

Digitally record and manage your devices and components. The following details can be registered

  • Parent machine
  • Device name
  • Device type
  • Description (blank field)
  • Barcode/Scan
  • Manufacturer
  • Year of construction
  • Device image

User Management

The User Management feature allows you to manage the users within your tenant. The User Management is built using logicline assets360 module 'User Management'.

With the User Management, the user can:

  • Create, add, edit, disable users
  • Send invitations
  • Manage roles
  • Manage groups
  • Manage user profiles
  • Store user details

Dashboard

The dashboard provides the most important overview of your assets. It allows you to visualize your data and derive business insights. Some of the data that can be viewed on the dashboard for e.g. includes

  • number of machines and its components
  • number of unresolved incidents (incidents<24 hrs, incidents>24 hrs, critical incidents),
  • device location
  • device health

The dashboard can be designed individually according to customer needs. Widgets displayed can be added, removed, and changed as per requirement.

Digital Machine File


The Machine File provides an in-depth look into the machines and devices. The Machine File is built using logicline assets360 modules 'Device Details',  'Machine Tree',  'Document Management', 'Logbook'.

The Machine File includes

  • Machine tree
  • Device details including metadata
  • Import and export functionality
  • Document management
  • Logbook

The greater visibility into the assets can help to improve productivity and gain valuable insights. With the machine tree, the user can obtain a hierarchical representation of the system structure, including the corresponding child devices. The data from different sources with various file formats(csv, xml, etc.) is supported. The information is displayed in an easy to navigate and use tree view.

The custom types feature allows users to incorporate custom details into the default device type list. 

Detailed overview of devices including device name, device type, manufacturer, barcode, year of construction, etc. is made available for a comprehensive device overview. Historical information of the device including running hours, operating hours and error count can also be easily viewed.

In addition, the user benefits from machine documentation that centralizes information and allows the documents to be uploaded and searched easily. With stored documents available easily, solutions to problems can be found quickly*.

With the service Logbook, all changes are recorded and preserved. It is possible to document and archive each change in chronological order.


*Integration with Empolis module can enhance the document management feature through a powerful integrated search feature.


Service Request

The Service Request functionality allows service requests to be recorded, prioritized, and forwarded as required. This function enables the user to create incidents for the defective asset and also choose the service request option.

An incident can be created. Information that can be recorded include

  • Severity level (minor, major, critical)
  • Incident description
  • Barcode/scan
  • Incident image

Once an incident has been created, service repair can be requested.

The Service Request allows for incidences to be properly recorded and managed so that the right personnel can quickly resolve issues.

KPI App


The KPI app provides an overview of KPIs such as availability and the performance of the plants. Important information regarding planned and actual quantities, production targets, productivity, and operating time can be viewed and analyzed. Real-time data is collected from the assets and key metrics are presented in a dashboard. The app uses Cumolocity as a backend as well as logicline assets360 modules 'Edge Essential' and 'Mobile Essential'.

Cumulocity Webservice

The app uses a central IoT cloud as backend to make administration of the application as easy as possible for our customers. The Cumulocity IoT cloud platform is used to eliminate the complexity of networking and infrastructure and device management. Cumulocity's functionalities such as user management, device management, data structuring, measurements and alarms are utilized for the KPI app.

 "Edge Essential"

The calculations of the KPI such as availability or throughput are implemented on the "Edge Essential Module". Only necessary technical data is stored in the cloud with aggregations and pre-calculations performed on the edge. 

 'Mobile Essential'

The 'Mobile Essential' module allows 2-3 KPIs to be shown on the mobile app.

The KPI app provides the following functionalities:

  •  live machine information viewed on the app
  •  real time monitoring of devices  with data relating to the KPIs tracked and accumulated over time (day, week, month, year)
  •  app can be used in browser and as an installed app on the smart phone
  • Access to 2-3 KPIs such as
    •  machine availability
    •  expected and actual output/production

The KPI App provides many advantages to the customer:

  • Hybrid inexpensive app for flexible use by end customers

  • Simple and uncomplicated handling

  • Easy way for plant management to track and monitor performance

  • Flexible and custom-fit architecture implements individual customer requirements

  • Scalable system can be adapted and expanded in the future

The KPI app can be customized with our different building blocks and preconfigured templates.

Spare Parts Shop


The Spare Parts Shop is provided as a webshop that is connected to the asset management system (assets360) so that the customer can directly order spare parts within the digital twin

 The end-customer can view important information needed for online ordering of spare parts. 

  • Home page
  • User login 
  • Customers machines/devices
  • articles page
    • article no
    • article picture(s)
    • article description
    • price 
    • discount 
    • option to select quantity
    • article availability
    • option to download documents (installation instructions, product factsheet etc.)
    • technical details about spare parts (category, description)
  • Shopping basket
  • Order page
  • Request form
  • Search results
  • Service related information (request form, technical support, repair service, delivery information) 

The ordering process of spare parts is optimized thereby reducing downtime and improving service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time. 

EPLAN Import

 EPLAN import panel allows the user to import the machine tree hierarchy from EPLAN. The EPlan application is built using logicline assets360 module 'Eplan Connector'*.

  • EPLAN panel can be opened from the machine tree section in the "Devices" page
  • Users can sign in to get redirected to EPLAN portal
  • Logged in user can select and import EPLAN project from the select field

The connector allows easy access to stored EPLAN documents with direct device allocation. Useful circuit diagram projects are conveniently available for access in the event of an error and during subsequent fault elimination.

*The 'Eplan Connector' integrates with third party Eplan Data Portal. 

Empolis Connector

The Empolis service integration with assets360 is a centralised information management feature which allows documents associated with individual assets to be uploaded and searched. The application is built using logicline assets360 module 'Empolis Connector'.*

The integrated search function allows the stored documents to be searched for particular keywords. Faults can be found quickly in the operating instructions and a solution sought. The search result allows the stored documentation to be found extremely quickly and used as required. The search results are highlighted and can be selected based on relevance. The result of the selected search is the document in which all occurrences of the search term are also highlighted. 


*The Empolis Connector integrates with third party Empolis.

Salesforce Connector

The Salesforce Connector integrates the asset management (assets360) with Salesforce and allows for the syncing of assets, cases/service tickets (cases in SF and service tickets in assets360).

The Connector can be used to:

  • Create a case and link it to an incident (in assets360 and vice versa
  • Create devices in Salesforce and access them in assets360
  • Update cases in Salesforce and access them in assets360
  • Update devices
  • Receive real time device updates from Salesforce
  • Receive real-time measurement updates from the device cloud (into SF and assets360)

The Salesforce connector ensures that the customer is provided a '360' overview of the assets. With integration to Salesforce, the leading CRM enterprise system, the customer gets a service overview (with a focus on cases and asset states) and obtains helps with sales and customer related tasks.

assets360 Salesforce  App (will be available once complete on AppXchnage)

  • Service milestones
    • Service milestones can be added to a product to track the lifecycle of each asset.
    • A service case can be created with priority levels
    • The service employee can take care about the service case. 

Ticket Management

The ticket management application allows users to create, filter, and assign tickets to staff.  Through the dashboard the following ticket information can be displayed

  • Tickets that are open 
  • Tickets that are currently in progress 
  • Tickets that are finished can be viewed

To ensure that tickets are managed productively and efficiently, detailed information can be provided:

  • Detailed description of the problem
  • Status 
  • Assign devices to tickets
  • Priority (minor, major, critical) can be assigned to indicate severity levels
  • Upload pictures
  • Access to device information (device type, name, description, manufacturer, construction year, installation year, status, type label, running hours, operating hours, country, postal code, state, street, house number, city, parent device name etc.)

Through the ticket management, service calls can be requested and scheduled with the OEM's service team. The service team will be provided with details of the incident to ensure that the service process is streamlined.

Live Data

The Live Data application is built using logicline assets360 modules 'Connectivity Essential', 'assets360 UI' and 'Machine Tree'. 

The Live Data shows real time data of the connected devices. The devices are connected to the device cloud using the 'Connectivity Essential' module. The device data is retrieved directly from the device cloud in real time and the live data is forwarded to the assets360 UI. An active device connection is indicated within the device list table.

Dedicated Alarming Notifications

tbd

Picture Service

tbd

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