Device Registration and Onboarding
Digitally record and manage your devices and components. The following details can be registered
- Parent machine
- Device name
- Device type
- Description (blank field)
- Barcode/Scan
- Manufacturer
- Year of construction
- Material no
- Serial no
- Device image
User Management
The user management feature allows you to manage the users within your tenant. With this functionality you can
- Create, add, edit, disable users
- Send invitations
- Manage roles
- Manage groups
- Manage user profiles
- Store user details
Dashboard
The dashboard provides the most important overview of your assets. It allows you to visualize your data and derive business insights. Some of the data that can be seen on the dashboard for e.g includes
- number of machines and its components
- number of unresolved incidents (incidents<24, incidents>24, critical incidents),
- device location
- device health etc.
The dashboard can be edited and designed individually according to the customer needs. Widgets displayed can be added, removed and changed as per requirement.
Digital Machine File
The machine file provides an in-depth look into the machines and devices.
The machine file includes
- Device details including meta data
- Machine tree
- Import and export functionality
- Document management
- Service log
The greater visibility into the assets can help to improve productivity and gain valuable insights. With the device tree obtain a hierarchical representation of the system structure including the corresponding child devices. The data is enriched from various format (csv, excel) and the information is displayed in an easy to use and navigate tree view.
In addition, the user benefits from machine documentation that centralizes information and allows the documents to be uploaded and searched easily. With stored documents available easily, solutions to problems can be found quickly.
With the Service log all changes are recorded and preserved.
Custom Types
The Custom Types feature allows users to incorporate custom details into the default device type list. The change will also be reflected in the registration tab in device types.
Service Request
The Service Request functionality allows service requests to be recorded, prioritized and forwarded as required. This function enables the user to record service requests that are directly linked to the defective asset.
An overview of all service requests can be viewed. Information that can be recorded includes:
- Severity level (minor, major, critical)
- Incident description
- Barcode/scan
- Device name
- Device type
- Picture uplaod
The Service Request allows for incidences to be properly recorded and managed so that the right personnel can quickly resolve issues.
KPI App
The KPI app provides an overview of the availability and the performance of the plants. Important information regarding planned and actual quantities, production targets, productivity and operating time can be viewed and analysed. The app uses Cumolocity as a backend as well as logicline assets360 modules 'Mobile Essential' and 'Edge Essential'.
Cumulocity Webservice
The app uses a central IoT cloud as backend to make administration of the application as easy as possible for our customers. The Cumulocity IoT cloud platform is used to eliminate the complexity of networking and infrastructure and device management. Cumulocity's own functionalities such as user management, device management, data structuring, measurements and alarms are utilized for the KPI app.
"Edge Essential"
The calculations of the KPI such as availability or throughput are implemented on the "Edge Essential Module". Only necessary technical data is stored in the cloud with aggregations and pre-calculations being preformed on the Edge.
'Mobile Essential'
The mobile essential module uses a mobile app framework to provide the KPI app as an installed app on the smartphone. The 'Mobile Essential' module allows any third party app to be docked to the module via a launch pad.
The KPI app provides an easy way for plant management to track and monitor performance. Visibility into the asset is gained through an inexpensive dashboard that shows live information from the machines. The customer attains real time monitoring for devices and can react immediately in case of under performance. Reasons for breakdowns can be ascertained with access to detailed information. Through remote access to the equipment, remote maintenance can be performed at the right time. The app can be used both in the browser and as an installed app on the smartphone.
The KPI App provides many advantages to the customer:
Hybrid inexpensive app for flexible use by end customers
Simple and uncomplicated handling
Flexible and custom-fit architecture implements individual customer requirements
Scalable system can be adapted and expanded in the future
Spare Parts Shop
The Spare Parts Shop is provided as a webshop that is connected to the asset management system (assets360) so that the customer can directly order spare parts within the digital twin
The end-customer can view important information needed for online ordering of spare parts.
- Home page
- User login
- Customers machines/devices
- articles page
- article no
- article picture(s)
- article description
- price
- discount
- option to select quantity
- article availability
- option to download documents (installation instructions, product factsheet etc.)
- technical details about spare parts (category, description)
- Shopping basket
- Order page
- Request form
- Search results
- Service related information (request form, technical support, repair service, delivery information)
The ordering process of spare parts is optimized thereby reducing downtime and improving service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time.
EPLAN Import
EPLAN import panel allows the user to import the machine tree hierarchy from EPLAN.
- EPLAN panel can be opened from the machine tree section in the "Devices" page
- Users can sign in to get redirected to EPLAN portal
- Logged in user can select and import EPLAN project from the select field
The connector allows easy access to stored EPLAN documents with direct device allocation. Useful circuit diagram projects are conveniently available for access in the event of an error and during subsequent fault elimination.
Salesforce Connector
The Salesforce Connector integrates the asset management (assets360) with Salesforce and allows for the syncing of assets, cases/service tickets (cases in SF and service tickets in assets360).
The Connector can be used to:
- Create a case and link it to an incident (in assets360 and vice versa
- Create devices in Salesforce and access them in assets360
- Update cases in Salesforce and access them in assets360
- Update devices
- Receive real time device updates from Salesforce
- Receive real-time measurement updates from the device cloud (into SF and assets360)
The Salesforce connector ensures that the customer is provided a '360' overview of the assets. With integration to Salesforce, the leading CRM enterprise system, the customer gets a service overview (with a focus on cases and asset states) and obtains helps with sales and customer related tasks.
assets360 Salesforce App (will be available once complete on AppXchnage)
- Service milestones
- Service milestones can be added to a product to track the lifecycle of each asset.
- A service case can be created with priority levels
- The service employee can take care about the service case.
- Streamline service processes
- Information regarding support contract to track what is sold to customer, what is included in terms of contract (e.g warranty, training etc.)
Ticket Management
The ticket management application allows service leaders to create, filter, and assign tickets to staff. Through the dashboard the following can be displayed
- Tickets that are open
- Tickets that are currently in progress
- Tickets that are finished can be viewed
Dedicated Alarming Notifications
tbd
Picture Service
tbd