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These terms of data privacy describe your rights of the use of the services provided by Lenze SE, Hans-Lenze-Str. 1; 31855 Aerzen hereinafter referred to as “Lenze”.

You have come to this page via a link because you want to find out about our handling of (your) personal data. In order to fulfil our information obligations under Art. 12 et seq. of the General Data Protection Regulation (GDPR), we are happy to provide you with our information on data protection below.

1.1 Who is responsible?

The body responsible for data processing is the

Lenze SE
Hans-Lenze-Str. 1
31855 Aerzen

You will find further information about our company, information on the authorized representatives and further contact options in the imprint of our website: https://www.lenze.com/de-de/impressum

1.2 For what purpose

If we have received data from you, we will only process it for the purposes for which we received or collected it.

Data processing for other purposes can only be considered if the legal requirements required in this respect in accordance with Article 6 (4) GDPR are met. Any information obligations pursuant to Art. 13 para. 3 GDPR and Art. 14 para. 4 GDPR will of course be observed in this case.

Insofar as we obtain data about you from other sources, you have voluntarily provided it there yourself. This applies in particular to data for lead generation (prospecting). "Lead" is a term from marketing and refers to a qualified prospect who is interested in a company and/or a product and for this purpose provides the company with his contact details for further correspondence on his own initiative. As so-called lead generation tools, we currently use LinkedIn Lead Gen forms (https://de.linkedin.com/legal/privacy-policy) as well as the lead generation process of the Vogel Communications Group (https://privacy.vogel.de/datenschutz.html ).

1.3 On what legal basis

The legal basis for the processing of personal data is in principle – unless there are still specific legal provisions – Art. 6 GDPR. In particular, the following options can be considered here:

  • Consent (Art. 6 para. 1 lit. a) GDPR)

  • Data processing for the performance of contracts (Art. 6 para. 1 lit.b) GDPR

  • Data processing on the basis of a balancing of interests (Art. 6 para. 1 lit. f) GDPR)

  • Data processing to fulfil a legal obligation (Art. 6 para. 1 lit.c) GDPR)

If personal data is processed on the basis of your consent, you have the right to revoke your consent to us at any time with effect for the future.

If we process data on the basis of a balancing of interests, you as the data subject have the right to object to the processing of personal data, taking into account the requirements of Art. 21 GDPR.

1.4 How long

In principle, we process the data as long as this is necessary for the respective purpose, unless there are statutory retention obligations that require longer storage.

Of course, you can request information about the data stored by us about you at any time and, in the event of a non-existent necessity, request the deletion of the data or restriction of processing.

The revocation of a declaration of consent leads to the deletion of the data collected on this basis.

1.5 Disclosure of data

In principle, your personal data will only be passed on to third parties if this is necessary for the execution of the contract with you if the transfer is permissible on the basis of a balancing of interests within the meaning of Art. 6 para. 1 lit. f) GDPR, if we are legally obliged to pass it on or if you have given your consent in this respect.

In addition, for the fulfilment of our services, we use various processors, each bound by instructions and carefully selected, who process data on our behalf.

1.6 Processing of data

We use the solutions of our service provider Microsoft in German data centres to store your personal data. Microsoft's privacy policy is available here: https://privacy.microsoft.com/de-de/privacystatement .

1.7 Your rights as a "data subject"

You have the right to information about the personal data processed by us about you.

In addition, you have the right to correct incorrect data, block and delete your own personal data, provided that this does not conflict with a statutory retention obligation.

In particular, you have a right of objection pursuant to Article 21 (1) and (2) GDPR against the processing of your data in connection with direct marketing. This applies in particular to cases in which we provide you with content (webinars, white papers, podcasts, etc.) in return for your consent to receive marketing information.

You can contact us at any time using the contact information provided for this and for further questions on the subject of personal data. In addition, you have the right to lodge a complaint with a state data protection authority.

1.8 Your contact person

If you have any questions, e.g. regarding the processing of your personal data, suggestions, or comments on the subject of data protection, please contact the data protection officer of Lenze GmbH in Germany:

Lenze SE
Data Protection Officer
Postbox 10 13 52,
D-31763 Hameln

Hans-Lenze-Straße 1,
D-31855 Aerzen

Phone: +49 5154 82-0
Fax: +49 5154 82-2800
E-Mail: datenschutz@Lenze.deLenzeLogo.jpgImage Added

German

X4-Asset Performance Plattform

Die Plattform dient zur Optimierung von Instandhaltungsprozessen. In Anlagen verbaute/ implementierte Geräte können auf der Basis von hierarchischen Strukturen verwaltet und visualisiert werden. Hierzu werden unterschiedliche technische Parameter (z.B. Hersteller, Firmware, Dokumentation ggf. in Form von Weblinks zur Herstellerseite, Standorte, …) zu den einzelnen Anlagen oder Geräten hinterlegt. In Verbindung mit der Erfassung von technischen Ereignissen/Servicetickets können so Wartungs- und Supportdienste gesteuert werden.

Personenbezogene Daten werden primär zur Verwaltung der Benutzer und Zugriffsrechte in der Plattform verarbeitet. Bei der Erfassung und/oder Bearbeitung von Anlagen und Geräten sowie Servicetickets werden personenbezogene Daten in Protokolldaten gespeichert, um Veränderungen in der Plattform zu protokollieren. Unabhängig davon, können Benutzer im Rahmen der Bearbeitung von Servicetickets unstrukturierte personenbezogene Daten in Freitexten erfassen, sofern dieses aufgrund eigener organisatorischer Vorgaben erforderlich ist.

Im Fall eines Widerspruchs durch Betroffene hat Lenze als Plattformbetreiber das Recht und die Möglichkeit entsprechende personenbezogene Daten, sofern möglich, zu korrigieren oder zu löschen.

Im Rahmen des Systembetriebs werden Protokolldaten zur Analyse von Fehlern und Optimierung der Plattform gespeichert.

Mit der Anforderung zur Registrierung willigen Sie in die Verwaltung ihrer Benutzerdaten zum Betrieb der Plattform ein. Die Rechtsgrundlagen dieser Datenverarbeitung sind Art. 6 Abs. 1 lit. a), lit. b) und lit. f) DSGVO.

Datensicherheit

Ihre Daten können im Rahmen der Auftragsverarbeitung bei einem Dienstleister verarbeitet werden. Dann werden wir das Vertragsverhältnis gemäß den maßgeblichen Anforderungen aus Art. 6 DSGVO in Verbindung mit Art. 28, Art. 45 oder Art.46 DSGVO gestalten. Sowohl Lenze SE als auch der Auftragsverarbeiter setzen technische und organisatorische Sicherheitsmaßnahmen ein, um Ihre erhobenen Daten gegen zufällige oder vorsätzliche Manipulation, Verlust, Zerstörung oder gegen Zugriff unberechtigter Personen zu schützen. Unsere Sicherheitsmaßnahmen werden entsprechend der technologischen Entwicklung fortlaufend verbessert.

Ihre Rechte

Sie haben das Recht, Auskunft über Ihre bei uns gespeicherten personenbezogenen Daten zu erhalten. Darüber hinaus haben Sie das Recht auf Löschung oder Sperrung unzulässiger Daten bzw. Berichtigung von unrichtigen Daten. Ihnen steht, für Daten die wir im Rahmen einer Einwilligung erhoben haben, ein Widerrufsrecht zu. Der Widerruf lässt die Rechtmäßigkeit der Datenverarbeitung bis zum Widerruf unberührt. Hierzu können Sie uns eine E-Mail an dataprivacy@lenze.com schicken.

Weitere Informationen zu Ihren Rechten und zum Datenschutz, die über die Nutzung der ToolsPlattform hinausgehen, erhalten Sie auf unserer Website unter https://www.lenze.com/de/datenschutz/ .

Stand: 03/2024

English

X4-Asset Performance Platform

The platform is used to optimise maintenance processes. Devices installed/implemented in machines can be managed and visualised on the basis of hierarchical structures. For this purpose, different technical parameters (e.g., manufacturer, firmware, documentation, if applicable in the basis of web links to the manufacturer's website, locations, ...) are stored for the individual machines or devices. In conjunction with the recording of technical events/service tickets, maintenance and support services can thus be controlled.

Personal data is primarily processed to manage users and access rights in the platform. When recording and/or processing installations and devices as well as service tickets, personal data is stored in log data in order to record any changes in the platform. Regardless of this, users may enter unstructured personal data in free text when processing service tickets, provided this is necessary due to their own organisational instructions.

In the event of an objection by the person concerned, Lenze as platform operator has the right and the possibility to correct or delete corresponding personal data, if possible.

Within the scope of system operation, data is stored for the analysis of errors and improvement of the platform.

By requesting registration, you consent to the administration of your user data for the operation of the platform. The data processing will be carried out in accordance with Art. 6 (1) lit. a), lit. b) and lit. f) GDPR.

Data Security

Your data may be processed by a service provider within the scope of order processing. In this case we will structure the contractual relationship in accordance with the relevant requirements of Art. 6 in accordance with Art. 28, Art. 45 or Art. 46 GDPR. Both Lenze SE and the provider use technical and organizational security measures to protect your collected data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

Your Rights

You have the right to receive information about your personal data stored by us. In addition, you have the right to delete or block inadmissible data or correct incorrect data. You have a right of revocation for data that we have collected in the context of a consent. The revocation does not affect the lawfulness of data processing until revocation. For this purpose, you can send us an e-mail to dataprivacy@lenze.com.

Further information on your rights and data protection that goes beyond the use of the Tools platform, please visit our website https://www.lenze.com/en-de/privacy-policy/.

Last Update: 03/2024