Functionality

Benefit

Machine File

Machine Tree

• Map your physical machine and devices to a digital representation
• Hierarchical structure displaying the asset and child assets in a tree or flat structure

• Greater visibility into the assets
• Easy to visualize the machine park
• Central source of all asset-related information

Device Details

• Create View workstation, parent or child machine, device or assetCreate work station, machine, device or asset information

• Keep all asset information in one centralized location
• Maintain a centralized record of asset information such as manufacturer, customer, serial no etc.

Service Logbook

• Record, preserve and keep track of all changes to the asset
• Provides an audit trail for all changes made to the device.

• Easily access asset changes for audits and work history

Import & Export Tool*

• Import and export of asset data from different sources with various file formats (csv, xml, xlsm, etc.) are supported.

• Upload or download assets in one click

• Create custom fields to track additional information 

• Customize your asset records based on the way you manage your machines

Module

Functionality

Benefit

Service Book

Ticket Management

• Obtain an overview and status of tickets (to do, in progress, done)
• Create and edit tickets
• Assign priorities (critical, severe, minor)
• Attach documents, images
• Sort and filter filterstickets

• Keep all tickets in one centralized location attached to the asset and customer
• Easily access done tickets if required
• Plan your assignments based on ticket status and priority
• Easily access all relevant information needed by quickly jumping to the asset

Support Request

• Forward tickets to your supplier 
• Schedule an onsite (or online) visit
• Use the Calendar to choose time and date

• Easily schedule help from service experts with a click of a button
• Reduce time spent on phone and email providing information
• See status of requested support (scheduled, in progress, completed)

Module

Functionality

Benefit

KPI App

•  Live machine information 
• Real-time data is collected from the assets and key metrics are presented in a dashboard. 
• KPIs are tracked and data accumulated over time (days, weeks, months, years)
• Access to 2-3 KPIs such as:
•  machine availability
•  expected and actual output/production
• Central IoT cloud as the backend to make the administration of the application as easy as possible
• Necessary data stored in the cloud with aggregations and pre-calculations performed on the edge (if required)

• Simple tool for plant management to track and monitor performance
• Hybrid mobile app for flexible use by end customers
• Simple and uncomplicated handling
• Flexible and custom-fit architecture to implement individual customer requirements
• Scalable system adaptable and expandable in the future

Module

Functionality

Benefit

Spare Parts

Shop

Catalogue Service* 

• The Catalogue Service  provides product related information such as: 
  
  • product description
  • product pictures
  • price
  • discount
  • availability
  • additional information (installation instructions, product factsheet, etc.)
  • technical details about spare parts (category, description)
• The Catalogue Service can be enhanced from third-party sources such as SAP

• Provide all information needed to purchase spare parts
• Connect seamlessly to your ERP or CPQ systems 

Shopping Cart

• Add or remove products to shopping cart
• Choose quantity

• Convenient ordering of spare parts

• See purchase history

• See a history of all orders placed

Module

Functionality

Benefit

App Store

• See all the available applications as well as coming soon application
• See details about the available and coming soon application (description, price, screenshots etc.)
• Activate the application (for internal teams and end-customers)
• Deactivate the application (for internal teams and end-customers)
• Notification request for coming soon applications

• Create monetization opportunities from selling services
• Capture new sources of value creation

Module

Functionality

Benefit

• Label data to train the model

Analytics Hub

• Process drive data is obtained from the device and via the Edge stack sent to the Integration Layer or is first stored in the data lake
• The Integration Layer forwards the request to MASH; the MASH is a configuration tool to configure which data services from which devices should be analyzed by which analytics service
• Data lake stores the data and provides historical data that matches the query to the analytics module
• This data is presented in an Osciloscope graph

• Recording of rapidly changing measured values for e.g. current and speed
• Easy to use- configuration options available on the user interface
• The data lake can also be provided on-premise allowing for greater control over the dataActs as a service registry for analytics services and stores endpoint and configuration information for them 
• Configure the dependencies between asset, data types and analytics services: For example, Data D from Asset A is analyzed by Service S 
• When data arrives that matches a stored configuration, the configured analytics service is invoked dynamically and the analytics result is handled accordingly

• Single point of information to register all your analytics services 
• Invoke analytics services on-the-fly as data arrives 

Model Builder

• The Model builder creates an analytics model for future measurements to be compared 

   against the categorized measurement

• The user can select the date range, time range, the label and the channel and then run the model

• the channel and then run the model

• Easy to use- configuration options available on the user interface

• Recording of rapidly changing measured values for e.g. current and speed
• Run calculations on raw data and provide result
• Label result (e.g. good or bad) to train the model
• Train model based on the labelled measurements
• Can leverage simple arithmetic calculations, as well as complex Machine Learning algorithms or artificial neural networks for analyzing the data 

• Easy traffic light view to quickly detect and collate anomolies anomalies 
• Compare different time stamps  ranges to understand and detect changes in performance 
• Detect anomalies based on categorization of performance.

Module

Functionality

Benefit

Chatbot

• Decision tree to guide users through a series of questions towards the correct solution
• Database search to find the relevant articles, documents or manuals
• Documents highlighted and filtered according to relevance.

• Service technicians can improve their efficiency and speed up servicing times
• Quick access to relevant information guided by an intelligent chatbot
• Minimize human intervention and save man-hours which can be utilized in more complex tasks
• Leverage the Chatbot to reduce support costs and volumes