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With our assets360 modular building blocks we have created the following application modules. In most cases these application modules can be used on their own to execute a business logic. They can also be combined with other application, infrastructure and connector modules.

Machine File

The Machine File provides an in-depth look into the machines and devices. With the Machine File module, it is possible to map your physical machine hierarchy to a digital representation. The Machine File can be connected to other modules to support and extend functionality such as condition monitoring, predictive maintenance and support. 

The UI for the Machine File can be customized as per customer needs

Machine File

...

Machine Tree

...

  • Map your physical machine and devices to a digital representation
  • Hierarchical structure displaying the asset and child assets in a tree or flat structure

...

  • Greater visibility into the assets
  • Easy to visualize the machine park
  • Central source of all asset-related information

...

Device Details

...

  • Create Parent or child machine/device/asset
  • Create machine/device/asset information

...

  • Keep all asset information in one centralized location
  • Maintain a centralized record of asset information such as manufacturer, customer, serial no etc.

...

Service Logbook

...

  • Record, preserve and keep track of all changes to the asset
  • Provides an audit trail for all changes made to the device.

...

  • Easily to access asset history for audits and and work history

...

Import & Export Tool

...

  • Import and export of data from different sources with various file formats (csv, xml, xlsm, etc.) is supported.

...

  • Upload or download all assets in one click

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Document Management 

With the Document Management module, the user benefits from machine documentation that centralizes information in a paperless format and allows the documents to be uploaded and searched. Relevant information can be found easily with documents accessible anywhere and anytime. With stored documents available easily, issues can be resolved more quickly.
*Integration with Empolis Connector can enhance the Document Management module through a powerful integrated search feature. See Smart Document Finder Application or the Empolis Connector for more details.

...

Module

...

Functionality

...

Benefit

...

Document Manager

...

  • Attach files such as manuals, videos, online trainings, CAD designs, software images, vendor, warranty, and BOM
  • Link documents to assets

...

  • Keep all documentation in one centralized location 
  • The document is linked to the corresponding asset for easy access
  • Digitize your manuals, document catalogues and move away from paper format

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Service Book (ticket management)

The Service Book (ticket management) module allows users to manage tickets and support requests more efficiently. The tickets are linked to assets and customers, providing the necessary information as well as documentation. Through the easy to use tool, the user can access a detailed description of the problem, view ticket status (open, currently in progress, finished), view the priority as well as assign the tickets to the relevant user or group*.

Through the request support feature, service calls can be requested by the customer and scheduled with a click of a button with the machine builder's service team. 

The Service Book requires the Machine File module.

The Service Book can also be integrated with your CRM system. Please contact us at sales@logicline.de to learn more.

*assigning to users or groups requires the Item Assignment module.

...

Module

...

Functionality

...

Benefit

...

Service Book

...

Tickets Managemnt

...

  • Obtain an overview and status of tickets (to do, in progress, done)
  • Create and edit tickets
  • Assign priorities (critical, severe, minor)
  • Attach documents, images
  • Sort and filter filters

...

  • Keep all tickets in one centralized location attached to the asset and customer
  • Easily access done tickets if required
  • Plan your assignments based on ticket status and priority
  • Easily access all relevant information needed by quickly jumping to the asset

...

Support Request

...

  • Forward tickets to your supplier 
  • Schedule an onsite (or online) visit
  • Use the Calender to choose time and date

...

  • Easily schedule help from service experts with a click of a button
  • Reduce time spent on phone and email providing information
  • See status of requested support (scheduled, in progress, completed)

Service Milestones (Maintenance Management)

With the Service Milestone Module, maintenance schedules can be set up for any equipment and with just a few clicks. Create to-do lists and set rules to trigger repetitive work orders automatically.

...

Module

...

Functionality

...

Benefit

...

Service Milestones

...

  • View scheduled maintenance tasks by assets on a centralized calender

...

  • View scheduled work on a centralized digital manner- move away from whiteboards
  • View all upcoming work related to an asset

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KPI App

The KPI app provides an overview of KPIs such as availability and the performance of the plants. Important information regarding planned and actual quantities, production targets, productivity, and operating time can be viewed and analyzed. Real-time data is collected from the assets and key metrics are presented in a dashboard. The app uses Cumolocity as a backend and logicline assets360 infrastructure modules 'User Management', Edge Essential' and Mobile framework for the front-end.

The app uses a central IoT cloud as the backend to make the administration of the application as easy as possible for our customers. The Cumulocity IoT cloud platform eliminates the complexity of networking, infrastructure, and device management. 

 The calculations of the KPIs such as availability or throughput are implemented on the edge. With our Edge Essential module, only necessary data is stored in the cloud with aggregations and pre-calculations performed on the edge. 

The KPI app provides the following functionalities:

  •  live machine information viewed on the app
  •  real-time monitoring of devices with data relating to the KPIs tracked and accumulated over time (day, week, month, year)
  • Access to 2-3 KPIs such as:
    •  machine availability
    •  expected and actual output/production

The KPI App provides many advantages to the customer:

  • Hybrid mobile app for flexible use by end customers
  • Simple and uncomplicated handling
  • An easy way for plant management to track and monitor performance
  • Flexible and custom-fit architecture to implement individual customer requirements
  • Scalable system can be adapted and expanded in the future

The KPI app can be customized depending on your needs and requirements.

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Chatbot

Maintaining complex assets requires access to large amounts of information, manuals, and guidebooks. Service technicians and engineers at the customer may require tools to guide them through diagnosis and problem solving. The Chatbot guides users to solve problems faster through a decision tree. Based on the user's answers, the Chatbot can provide the most relevant information and guide the user to the correct document.

The Chatbot module provides the following advantages:

  • Service technicians can improve their efficiency and speed up servicing times
  • Quick access to relevant information guided by an intelligent chatbot
  • Minimize human intervention and save man hours which can be utilized in more complex tasks
  • Leverage the Chatbot to reduce support costs and volumes

The Chatbot leverages other modules such as 'Machine File, Knowledge Management, and Empolis Connector.

Spare Parts Shop

The Spare Parts Shop module can be connected to the Machine File module so that the customer can directly order spare parts within the digital twin. The Spare Parts Shop uses logicline assets360 modules 'Catalogue Service', 'Machine File' and 'User Management'. With this module, the ordering process of spare parts is optimized thereby reducing downtime and improving the service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time. 

The end-customer can view important information needed for online ordering of spare parts. 

  • Home page
  • User login 
  • Customers machines/devices
  • articles page
    • article no
    • article picture(s)
    • article description
    • price 
    • discount 
    • option to select quantity
    • article availability
    • option to download documents (installation instructions, product factsheet, etc.)
    • technical details about spare parts (category, description)
  • Shopping basket
  • Order page
  • Request form
  • Search results

The Spare Parts Shop can be customized as per the requirements and needs of our customers.

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Catalogue Service 

The Catalogue Service module provides the product cataloge including description and availability. The Catalogue Service can be enhanced from third-party sources such as SAP.

Analytics Hub

The Analytic Hub collects process data from the machine’s drive systems, configures the data and runs the analytics service initiating a modelling process. The data is stored in a data lake from where historical data can be conveniently accessed. The data is recorded and  can be presented in the UI of the asset management solution.

The Analytics service uses the modules ‘Mash’, ‘UI’, ‘Connectivity Essential’, Edge Essential', ‘Integration Layer’, ‘Data Lake’ and ‘Model Builder’

An overview of the functions

  • Processs drive data is obtained from the device and via the Edge stack sent to the integration layer or is first stored in the data lake
  • The integration layer forwards the request to MASH; the MASH is a configuration tool to configure which data services from which devices should be analysed by which analytics service
  • Data lake stores the data and provides historical data that matches the query to the analytics module
  • This data is presented in an Osciloscope graph
  • Manual or automatic tagging of data as ‘good’ or ‘bad’

Benefits

  • IIoT connection and optimization of existing drives
  • Recording of process data; data of rapidly changing measured values for e.g current and speed
  • Meaningful data- labelling the entire data range as ‘good or bad’ allows the data to be meaningful
  • Easy to use- configuration options are available on the user interface
  • Easy traffic light view to quickly detect and collate anomolies
  • Compare different time stamps to understand and detect changes in performance
  • Usefully interpret the data in the machines through condition monitoring, analytics, anomaly detection and predictive maintenance
  • The data lake can also be provided on-premise allowing for greater control over the data

Analytics Service provides users with process data to analyse and monitor. The analytics function can be used to detect anomalies based on categorization of performance.

Industrial Analytics

An out-of-the-box industrial analytics module is offered using Empolis Service Express Industrial Analytics. This smart solution allows you to accurately predict maintenance of machines, order the right parts in advance and save unnecessary costs thanks to intelligent data analysis.
With targeted data analysis, not only is wear and tear accurately predicted but also where the cause is located. This allows you to take targeted action before your machine fails. In addition to machine data, the entire process is intelligently evaluated to increase production performance. The findings of the analyses are also valuable for customer service- repair times and spare parts procurement can now be precisely planned.

The Industrial Analytics Network (IAN) is offered along with our Machine File, Service Book (ticket management) and Service Milestones modules.

Edge Apps

...

The Edge Apps can also be made available through an app store from where they can be purchased and managed.

The Edge Apps can be used for machine related data such as:

  • Values of physical measures: Temperatures, pressures, forces, duration times, etc.
  • Productivity-related measures: Machine states, production quantities, etc. 
  • Quality-related measures
  • Safety-related information: Operator action logs, etc. 

Possible use cases of Edge Apps that are offered include:

  • KPI collection and optimization

In this use case, process data (in contrast to machine or equipment data) of virtually any kind is collected and analyzed to improve processes, e.g. by reducing waiting times or by reducing machine retooling times.

An edge computing resource stores and processes process related data. The PLCs are connected to the edge computer which continuously forwards process data to the edge. The Edge App(s) are then used to process the collected data and integrate with the equipment by issuing commands or integrating with 3rd party systems and the cloud.

The customer can benefit from collecting and optimizing the relevant KPIs to increase process efficiency.

  •  Predictive Maintenance/OEE optimization

Predictive Maintenance on the edge describes the planning and execution of maintenance activities based on the observation of the asset’s condition, usually based on sensor data which reflects the equipment’s condition.

An edge computing resource stores and processes maintenance related data. The sensors connect to the edge computer which continuously monitors measurements which directly or indirectly indicate equipment wear out. The edge app in turn processes raw sensor data inputs and deduces the equipment's state and remaining lifetime. An interface can also be provided to integrate to existing maintenance management systems (possibly cloud) for information exchange, maintenance planning, work order triggering and reporting.

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With our assets360 modular building blocks we have created the following Application Modules. In most cases these Application Modules can be used on their own to execute a business logic. They can also be combined with other Application, Infrastructure and Connector Modules.

Machine File

The Machine File provides an in-depth look into the machines and devices. With the Machine File module, it is possible to map your physical machine hierarchy to a digital representation. The Machine File can be connected to other modules to support and extend functionality such as condition monitoring, predictive maintenance and support. 

The Machine File user interface can be customized as per customer needs

Module

Functionality

Benefit




Machine File

Machine Tree

  • Map your physical machine and devices to a digital representation
  • Hierarchical structure displaying the asset and child assets in a tree or flat structure
  • Greater visibility into the assets
  • Easy to visualize the machine park
  • Central source of all asset-related information

Device Details

  • View workstation, parent or child machine, device or asset information
  • Keep all asset information in one centralized location
  • Maintain a centralized record of asset information such as manufacturer, customer, serial no etc.

Service Logbook

  • Record, preserve and keep track of all changes to the asset
  • Provides an audit trail for all changes made to the device.
  • Easily access asset changes for audits and work history

Import & Export Tool*

  • Import and export of asset data from different sources with various file formats (csv, xml, xlsm, etc.) are supported.
  • Upload or download assets in one click
Custom Fields
  • Create custom fields to track additional information 
  • Customize your asset records based on the way you manage your machines

*requires some customization


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Mobile Companion App

The Mobile Companion App module is an add-on to the Machine File module. It allows users to easily create and record assets with the help of a mobile phone.

Module

Functionality

Benefit

Mobile Companion

App

Offline mode

  • Use with limited or no internet connection
  • Mobile app data automatically syncs to the web app once you have internet
  • Record assets even without connectivity
  • Prevent loss of information if connectivity is lost/unavailable

QR and Bar code scanner

  • Scan QR codes and barcodes to quickly pull up information
  • Scan assets to avoid manual entry of information
  • Conveniently and easily save asset information to the web app
  • Avoid mistakes in manual entry
Photo capture and upload
  • Capture and upload photos directly to assets and tickets
  • Select photos from your photo gallery to upload
  • Easily attach any pictures of the asset


Document Management 

With the Document Management module, the user benefits from machine documentation that centralizes information in a paperless format and allows the documents to be uploaded and searched. Relevant information can be found easily with documents accessible anywhere and anytime. With stored documents available easily, issues can be resolved more quickly.

*Integration with the Smart Document Finder (powered by Empolis Connector) can enhance the Document Management module through a powerful integrated search feature. See Smart Document Finder Application or the Empolis Connector for more details.

Module

Functionality

Benefit

Document Manager

  • Attach files such as manuals, videos, online trainings, CAD designs, software images, vendor, warranty, and BOM
  • Link documents to assets
  • Keep all documentation in one centralized location 
  • The document is linked to the corresponding asset for easy access
  • Digitize your manuals, document catalogues and move away from paper format

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Smart Document Finder*

The Smart Document Finder allows documents associated with individual assets to be searched using keywords. The application enhances the Document Management application and requires Machine File, Document Management and Empolis Connector modules.**

Module

Functionality

Benefit

Smart Document Finder

  • Integrated search function allows the stored documents to be searched for particular keywords.
  • The search results are highlighted and can be selected based on relevance. 
  • Faults can be found quickly in the operating instructions and a solution sought
  • The search result allows information in the stored documentation to be found extremely quickly and used as required

 

*Search feature integration is provided via third party platforms such as Empolis Service Express Cloud. Please visit our Connector Modules page for more information.

** We currently offer integration with Empolis Service Express Cloud via our Empolis Service Express Cloud Connector module. If you would like to integrate with any other third-party training service providers please contact us at sales@logicline.de.


Service Book (Ticket Management)

The Service Book module allows users to manage tickets and support requests more efficiently. The tickets are linked to assets and customers, providing the necessary asset information including documentation. Through the easy to use tool, the user can access a detailed description of the problem, view ticket status (open, currently in progress, finished), see the priority as well as assign the tickets to the relevant user or group*.

Through the Support Request feature, service calls can be requested by the customer and scheduled with a click of a button with the machine builder's service team. 

The Service Book requires the Machine File module.

The Service Book can also be integrated with your CRM system such as Salesforce. Please contact us at sales@logicline.de to learn more.

Module

Functionality

Benefit

Service Book

Ticket Management

  • Obtain an overview and status of tickets (to do, in progress, done)
  • Create and edit tickets
  • Assign priorities (critical, severe, minor)
  • Attach documents, images
  • Sort and filter tickets
  • Keep all tickets in one centralized location attached to the asset and customer
  • Easily access done tickets if required
  • Plan your assignments based on ticket status and priority
  • Easily access all relevant information needed by quickly jumping to the asset

Support Request

  • Forward tickets to your supplier 
  • Schedule an onsite (or online) visit
  • Use the Calendar to choose time and date
  • Easily schedule help from service experts with a click of a button
  • Reduce time spent on phone and email providing information
  • See status of requested support (scheduled, in progress, completed)

*assigning to users or groups requires the Item Assignment module.

Service Milestones 

With the Service Milestone Module, service milestones can be set up for any equipment and with just a few clicks. Create to-do lists and set rules to trigger repetitive work orders automatically.

The Service Milestone module requires the Machine File module

Module

Functionality

Benefit

Service Milestones

  • Create Service Milestones (name, description, interval, interval amount and valid until)
  • Assign a Service Milestone to a device or asset
  • Create a 'To Do' list
  • Schedule service milestones for a particular device or asset
  • View all upcoming or past service milestones on the maintenance schedule*

*requires the Maintenance Schedule module


Maintenance Schedule

With the Maintenance Schedule module, scheduled maintenance can be easily tracked in one place.

The Maintenance Schedule module requires the Machine File and Service Milestones modules.

Module

Functionality

Benefit

Maintenance Schedule

  • View scheduled maintenance tasks by devices/assets on a centralized calendar
  • View scheduled work in a centralized digital manner- move away from whiteboards
  • View all upcoming work related to an asset

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Live Data 

The Live Data module provides the possibility to show live data of connected devices.

The Live Data module requires the Machine File and the Live Data Connector modules.

Module

Functionality

Benefit

Live Data

  • Retrieve live data from the device, gateway or device cloud (via the live data connector)
  • View available device measurements in the Live Data tab
  • Enrich your Machine File with live data from the assets
  • Use the live data to gain visibility into your machine performance
  • Use the live data to create alerts, tickets, send notification, trigger condition-based maintenance and more*

*may require additional modules


Alerts

The Alert Module provide a way for the user to get notified when a certain event takes place (e.g temperature threshold is exceeded).

The Alerts Modules requires the Machine File, For alerts based on IoT data, Live Data Connector and the Live Data modules are also required.

Module

Functionality

Benefit

Alerts

  • View alerts when a certain event takes place
  • Know what and when requires attention
  • The Alert Module can be used for use cases such as condition monitoring, predictive maintenance* 

*may require additional modules


KPI App

The KPI app provides an overview of KPIs such as availability and the performance of the plants. Important information regarding planned and actual quantities, production targets, productivity, and operating time can be viewed and analyzed. Real-time data is collected from the assets and key metrics are presented in a dashboard. The app uses logicline assets360 infrastructure modules 'User Management', Edge Essential' and Mobile Framework for the front-end.

The KPI app can be customized depending on your needs and requirements.

Module

Functionality

Benefit

KPI App

  •  Live machine information 
  • Real-time data is collected from the assets and key metrics are presented in a dashboard. 
  • KPIs are tracked and data accumulated over time (days, weeks, months, years)
  • Access to 2-3 KPIs such as:
    •  machine availability
    •  expected and actual output/production
  • Central IoT cloud as the backend to make the administration of the application as easy as possible
  • Necessary data stored in the cloud with aggregations and pre-calculations performed on the edge (if required)
  • Simple tool for plant management to track and monitor performance
  • Hybrid mobile app for flexible use by end customers
  • Simple and uncomplicated handling
  • Flexible and custom-fit architecture to implement individual customer requirements
  • Scalable system adaptable and expandable in the future

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Spare Parts Shop

The Spare Parts Shop module can be connected to the Machine File module so that the customer can directly order spare parts within the digital twin. With this module, the ordering process of spare parts is optimized thereby reducing downtime and improving the service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time. 

The Spare Parts Shop can also  be connected to SAP and CPQ systems with our standard and custom connectors. 

The Spare Parts Shop requires the Machine File module.

The Spare Parts Shop can be customized as per the requirements and needs of our customers.

Module

Functionality

Benefit

Spare Parts

Shop

Catalogue Service* 

  • The Catalogue Service  provides product related information such as: 
    • product description
    • product pictures
    • price
    • discount
    • availability
    • additional information (installation instructions, product factsheet, etc.)
    • technical details about spare parts (category, description)
  • The Catalogue Service can be enhanced from third-party sources such as SAP
  • Provide all information needed to purchase spare parts
  • Connect seamlessly to your ERP or CPQ systems 

Shopping Cart

  • Add or remove products to shopping cart
  • Choose quantity
  • Convenient ordering of spare parts
Order history
  • See purchase history
  • See a history of all orders placed

*The information can vary depending on the data source.

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App Store

The App Store allows machine builders/OEMs to provide various software applications (either own or third-party) to their customers that can be monetized.

Module

Functionality

Benefit

App Store

  • See all the available applications as well as coming soon application
  • See details about the available and coming soon application (description, price, screenshots etc.)
  • Activate the application (for internal teams and end-customers)
  • Deactivate the application (for internal teams and end-customers)
  • Notification request for coming soon applications
  • Create monetization opportunities from selling services
  • Capture new sources of value creation


Analytics Hub

The Analytics Hub module leverages Big Data analytics functionalities within the assets360 ecosystem by bringing together your asset live data measurements with dedicated analytics services for interpreting and analyzing your data. The analytics results can then be visualized via dashboards so the user can get an easy insight on his asset data and the information behind this raw data. 

The Analytics Hub module has dependencies with other modules such as Integration Layer, Data Lake and Live Data. 


Module

Functionality

Benefit

Analytics Hub

MASH
  • Acts as a service registry for analytics services and stores endpoint and configuration information for them 
  • Configure the dependencies between asset, data types and analytics services: For example, Data D from Asset A is analyzed by Service S 
  • When data arrives that matches a stored configuration, the configured analytics service is invoked dynamically and the analytics result is handled accordingly
  • Single point of information to register all your analytics services 
  • Invoke analytics services on-the-fly as data arrives 

Model Builder

  • The Model builder creates an analytics model for future measurements to be compared 

     against the categorized measurement

  • The user can select the date range, time range, the label and the channel and then run the model

  • Easy to use- configuration options available on the user interface
 
Analytics Service
  • Recording of rapidly changing measured values for e.g. current and speed
  • Run calculations on raw data and provide result
  • Label result (e.g. good or bad) to train the model
  • Train model based on the labelled measurements
  • Can leverage simple arithmetic calculations, as well as complex Machine Learning algorithms or artificial neural networks for analyzing the data 
  • Easy traffic light view to quickly detect and collate anomalies 
  • Compare different time ranges to understand and detect changes in performance 
  • Detect anomalies based on categorization of performance.

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Industrial Analytics

An out-of-the-box Industrial Analytics module is offered using Empolis Service Express Industrial Analytics. This smart solution allows you to accurately predict maintenance of machines, order the right parts in advance and save unnecessary costs thanks to intelligent data analysis.
With targeted data analysis, not only is wear and tear accurately predicted but also where the cause is located. This allows you to take targeted action before your machine fails. In addition to machine data, the entire process is intelligently evaluated to increase production performance. The findings of the analyses are also valuable for customer service- repair times and spare parts procurement can now be precisely planned.

For more information about the Empolis Service Express Industrial Analytics solution, please see our Solutions page.

The Industrial Analytics Network (IAN) is offered along with our Machine File, Service Book (ticket management) and Service Milestones modules.

Module

Functionality

Benefit

Industrial Analytics

  • Record and analyze the data and sensor flows from machines and systems in real-time
  • Use time-series data, intelligent technologies (such as analytic bots) to calculate exactly when, for example, the wear and tear of a machine is so high that certain components have to be replaced.
  • Use the technology of the bots to trigger alarms and create tickets
  • Visualize data on a graphana dashboard 
  • Provide on-demand and predictive maintenance of machines to prevent unplanned downtime and reduce costs for operators
  • Identify where the root cause is located to initiate targeted action before downtime occurs 
  •  Initiate maintenance at an early stage or order spare parts in good time
  • Save maintenance costs 

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Remote Support*

Remote Support allows OEMs engineers to provide remote video assistance to end-customers. Tickets or description of the issues can be forwarded to the OEM and remote assistance can be scheduled easily through a click of a button. Picture, documents and time logged are attached to the ticket and made available after the call.

The Remote Supportrequires Machine File, Ticket Management and Oculavis Connector modules.** 

Module

Functionality

Benefit

Remote Support

  • End-user can select a time and data to schedule remote support
  • Confirmation is provided via email notification
  • Call information (including pictures, time logged) is stored in the ticket
  • Connect to customers and solve problems remotely
  • Reduce travelling cost and time
  • Deliver expert knowledge globally
  • Save all important documentation and call logs associated with a ticket

*Remote Support is provided via third party platforms such as Oculavis. Please visit our Connector Modules page for more information.

** We currently offer integration with Oculavis via our Oculavis Connector module. If you would like to integrate with any other third-party remote service provider please contact us at sales@logicline.de.


Virtual and Online Training*

A virtual or online training academy can help machine builders provide tools for operators to benefit from online training, For example, virtual training can mimic real-life shop-floor environments providing a close to real-life experience. 

Training can be offered, scheduled and managed by machine builders using our (Virtual and online) Training module.

This module requires the TriCAT Connector module,** 

Module

Functionality

Benefit

Virtual and Online Trainings

  • Access training assigned to user
  • Storing of training results with a token (to record which user has completed the training)
  • Connection to a virtual training environment to mimic real-life shop-floor environments
  • Machine builders can offer and manage training to their customers
  • Administrative overview (e.g. which users completed the training, how many training per customer were utilized etc.)

*Virtual or online training is provided via third party platforms such as TriCAT. Please visit our Connector Modules page for more information.

** We currently offer integration with TriCAT via our TriCAT Connector module. If you would like to integrate with any other third-party training service providers please contact us at sales@logicline.de.


Chatbot

Maintaining complex assets requires access to large amounts of information, manuals, and guidebooks. Service technicians and engineers at the customer may require tools to guide them through diagnosis and problem-solving. The Chatbot guides users to solve problems faster through a decision tree. Based on the user's answers, the Chatbot can provide the most relevant information and guide the user to the correct document.*

Module

Functionality

Benefit

Chatbot

  • Decision tree to guide users through a series of questions towards the correct solution
  • Database search to find the relevant articles, documents or manuals
  • Documents highlighted and filtered according to relevance.
  • Service technicians can improve their efficiency and speed up servicing times
  • Quick access to relevant information guided by an intelligent chatbot
  • Minimize human intervention and save man-hours which can be utilized in more complex tasks
  • Leverage the Chatbot to reduce support costs and volumes

*Creation of custom decision trees required.