...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
| Scroll translation info |
|---|
| Table of Contents | ||||
|---|---|---|---|---|
|
Machine File
The Machine File provides an in-depth look into the machines and devices. With the Machine File module, it is possible to map your physical machine hierarchy to a digital representation. The Machine File can be connected to other modules to support and extend functionality such as condition monitoring, predictive maintenance and support.
The Machine File user interface can be customized as per customer needs
| Module | Functionality | Benefit | |
Machine File | Machine Tree |
|
|
Device Details |
|
| |
Service Logbook |
|
| |
Import & Export Tool* |
|
| |
| Custom Fields |
|
| |
...
Service Book (Ticket Management)
The Service Book module allows users to manage tickets and support requests more efficiently. The tickets are linked to assets and customers, providing the necessary asset information including documentation. Through the easy to use tool, the user can access a detailed description of the problem, view ticket status (open, currently in progress, finished), see the priority as well as assign the tickets to the relevant user or group*.
Through the Support Request feature, service calls can be requested by the customer and scheduled with a click of a button with the machine builder's service team.
The Service Book requires the Machine File module.
The Service Book can also be integrated with your CRM system such as Salesforce. Please contact us at sales@logicline.de to learn more.
Module | Functionality | Benefit | |
Service Book | Ticket Management |
|
|
Support Request |
|
| |
*assigning to users or groups requires the Item Assignment module.
Service Milestones
With the Service Milestone Module, service milestones can be set up for any equipment and with just a few clicks. Create to-do lists and set rules to trigger repetitive work orders automatically.
The Service Milestone module requires the Machine File module
Module | Functionality | Benefit |
Service Milestones |
|
|
...
*may require additional modules
KPI App
The KPI app provides an overview of KPIs such as availability and the performance of the plants. Important information regarding planned and actual quantities, production targets, productivity, and operating time can be viewed and analyzed. Real-time data is collected from the assets and key metrics are presented in a dashboard. The app uses logicline assets360 infrastructure modules 'User Management', Edge Essential' and Mobile Framework for the front-end.
The KPI app can be customized depending on your needs and requirements.
Module | Functionality | Benefit |
KPI App |
|
|
Spare Parts Shop
The Spare Parts Shop module can be connected to the Machine File module so that the customer can directly order spare parts within the digital twin. With this module, the ordering process of spare parts is optimized thereby reducing downtime and improving the service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time.
The Spare Parts Shop can also be connected to SAP and CPQ systems with our standard and custom connectors.
The Spare Parts Shop requires the Machine File module.
The Spare Parts Shop can be customized as per the requirements and needs of our customers.
Module | Functionality | Benefit | |
Spare Parts Shop | Catalogue Service* |
|
|
Shopping Cart |
|
| |
| Order history |
|
| |
...
Module | Functionality | Benefit |
App Store |
|
|
Analytics Hub
The Analytics Hub module leverages Big Data analytics functionalities within the assets360 ecosystem by bringing together your asset live data measurements with dedicated analytics services for interpreting and analyzing your data. The analytics results can then be visualized via dashboards so the user can get an easy insight on his asset data and the information behind this raw data.
...
Module | Functionality | Benefit |
Industrial Analytics |
|
|
.png?version=1&modificationDate=1676380085603&cacheVersion=1&api=v2&width=833)
.png?version=1&modificationDate=1676380085719&cacheVersion=1&api=v2&width=833)
Remote Support*
...
*Virtual or online training is provided via third party platforms such as TriCAT. Please visit our Connector Modules page for more information.
** We currently offer integration with TriCAT via our TriCAT Connector module. If you would like to integrate with any other third-party training service providers please contact us at sales@logicline.de.
Chatbot
Maintaining complex assets requires access to large amounts of information, manuals, and guidebooks. Service technicians and engineers at the customer may require tools to guide them through diagnosis and problem-solving. The Chatbot guides users to solve problems faster through a decision tree. Based on the user's answers, the Chatbot can provide the most relevant information and guide the user to the correct document.*
Module | Functionality | Benefit |
Chatbot |
|
|
*Creation of custom decision trees required.
...