With our assets360 modular building blocks we have created the following application modules. In most cases these application modules can be used on their own to execute a business logic. They can also be combined with other application, infrastructure and connector modules.
Machine File
The Machine File provides an in-depth look into the machines and devices. With the Machine File module, it is possible to map your physical machine hierarchy to a digital representation. The Machine File can be connected to other modules to support and extend functionality such as condition monitoring, predictive maintenance and support.
The UI for the Machine File can be customized as per customer needs
| Module | Functionality | Benefit |
Machine File | Machine Tree | - Map your physical machine and devices to a digital representation
- Hierarchical structure displaying the asset and child assets in a tree or flat structure
| - Greater visibility into the assets
- Easy to visualize the machine park
- Central source of all asset-related information
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Device Details | - Create Parent or child machine/device/asset
- Create machine/device/asset information
| - Keep all asset information in one centralized location
- Maintain a centralized record of asset information such as manufacturer, customer, serial no etc.
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Service Logbook | - Record, preserve and keep track of all changes to the asset
- Provides an audit trail for all changes made to the device.
| - Easily to access asset history for audits and and work history
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Import & Export Tool* | - Import and export of data from different sources with various file formats (csv, xml, xlsm, etc.) is supported.
| - Upload or download assets in one click
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| Custom Fields | - Create your own custom field to track additional information
| - Customize your asset records based on the way you manage your machines
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*requires some customization
Mobile Companion App
The Mobile Companion App module is an add-on to the Machine File module. It allows users to easily create and record assets with the help of the mobile phone.
Module | Functionality | Benefit |
Mobile Companion App | Offline mode | - Use with limited or no internet connection
- Mobile app data automatically syncs to the web app once you have internet
| - Record assets even without connectivity
- Prevent loss of information if connectivity is lost/unavailable
|
QR and Bar code scanner | - Scan QR codes and barcodes to quickly pull up information
- Scan assets to avoid manual entry of information
| - Conveniently and easily save asset information to the web app
- Avoid mistakes in manual entry
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| Photo capture and upload | - Capture and upload photos directly to assets, tickets and more
- Select photos from your photo gallery to upload
| - Easily attach any pictures of the asset
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Document Management
With the Document Management module, the user benefits from machine documentation that centralizes information in a paperless format and allows the documents to be uploaded and searched. Relevant information can be found easily with documents accessible anywhere and anytime. With stored documents available easily, issues can be resolved more quickly.
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Module | Functionality | Benefit |
Document Manager | - Attach files such as manuals, videos, online trainings, CAD designs, software images, vendor, warranty, and BOM
- Link documents to assets
| - Keep all documentation in one centralized location
- The document is linked to the corresponding asset for easy access
- Digitize your manuals, document catalogues and move away from paper format
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Service Book
The Service Book module allows users to manage tickets and support requests more efficiently. The tickets are linked to assets and customers, providing the necessary asset information including documentation. Through the easy to use tool, the user can access a detailed description of the problem, view ticket status (open, currently in progress, finished), see the priority as well as assign the tickets to the relevant user or group*.
Through the Support Request feature, service calls can be requested by the customer and scheduled with a click of a button with the machine builder's service team.
The Service Book requires the Machine File module.
The Service Book can also be integrated with your CRM system. Please contact us at sales@logicline.de to learn more.
*assigning to users or groups requires the Item Assignment module.
Module | Functionality | Benefit |
Service Book | Ticket Management | - Obtain an overview and status of tickets (to do, in progress, done)
- Create and edit tickets
- Assign priorities (critical, severe, minor)
- Attach documents, images
- Sort and filter filters
| - Keep all tickets in one centralized location attached to the asset and customer
- Easily access done tickets if required
- Plan your assignments based on ticket status and priority
- Easily access all relevant information needed by quickly jumping to the asset
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Support Request | - Forward tickets to your supplier
- Schedule an onsite (or online) visit
- Use the Calendar to choose time and date
| - Easily schedule help from service experts with a click of a button
- Reduce time spent on phone and email providing information
- See status of requested support (scheduled, in progress, completed)
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Service Milestones (Maintenance Management)
With the Service Milestone Module, maintenance schedules can be set up for any equipment and with just a few clicks. Create to-do lists and set rules to trigger repetitive work orders automatically.
Module | Functionality | Benefit |
Service Milestones | - View scheduled maintenance tasks by assets on a centralized calender
| - View scheduled work on a centralized digital manner- move away from whiteboards
- View all upcoming work related to an asset
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KPI App
The KPI app provides an overview of KPIs such as availability and the performance of the plants. Important information regarding planned and actual quantities, production targets, productivity, and operating time can be viewed and analyzed. Real-time data is collected from the assets and key metrics are presented in a dashboard. The app uses Cumolocity as a backend and logicline assets360 infrastructure modules 'User Management', Edge Essential' and Mobile Framework for the front-end.
The KPI app can be customized depending on your needs and requirements.
Module | Functionality | Benefit |
KPI App | - Live machine information
- Real-time data is collected from the assets and key metrics are presented in a dashboard.
- KPIs are tracked and data accumulated over time (days, weeks, months, years)
- Access to 2-3 KPIs such as:
- machine availability
- expected and actual output/production
- Central IoT cloud as the backend to make the administration of the application as easy as possible
- Necessary data stored in the cloud with aggregations and pre-calculations performed on the edge (if required)
| - Simple tool for plant management to track and monitor performance
- Hybrid mobile app for flexible use by end customers
- Simple and uncomplicated handling
- Flexible and custom-fit architecture to implement individual customer requirements
- Scalable system can be adapted and expanded in the future
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Chatbot
Maintaining complex assets requires access to large amounts of information, manuals, and guidebooks. Service technicians and engineers at the customer may require tools to guide them through diagnosis and problem solving. The Chatbot guides users to solve problems faster through a decision tree. Based on the user's answers, the Chatbot can provide the most relevant information and guide the user to the correct document.
Module | Functionality | Benefit |
Chatbot | - Decision tree to guide users through a series of questions towards the correct solution
- Data base search to find the relevant articles, documents or manuals
- Documents highlighted and filtered according to relevance.
| - Service technicians can improve their efficiency and speed up servicing times
- Quick access to relevant information guided by an intelligent chatbot
- Minimize human intervention and save man hours which can be utilized in more complex tasks
- Leverage the Chatbot to reduce support costs and volumes
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Spare Parts Shop
The Spare Parts Shop module can be connected to the Machine File module so that the customer can directly order spare parts within the digital twin. With this module, the ordering process of spare parts is optimized thereby reducing downtime and improving the service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time.
The Spare Parts Shop can also be connected to SAP and CPQ systems with our standard and custom connectors.
The Spare Parts Shop can be customized as per the requirements and needs of our customers.
Module | Functionality | Benefit |
Spare Parts Shop | Catalogue Service* | - The Catalogue Service provides the product related information such as:
- product description
- product pictures
- price
- discount
- availability
- additional information (installation instructions, product factsheet, etc.)
- technical details about spare parts (category, description)
- The Catalogue Service can be enhanced from third-party sources such as SAP
| - Provide all information needed to purchase spare parts
- Connect seamlessly to your ERP or CPQ systems
|
Shopping Cart | - Add or remove products to shopping cart
- Choose quantity
| - Convenient ordering of spare parts
|
| Order history | | - See a history of all orders placed
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*The information can vary depending on the data source.
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Analytics Hub
The Analytic Hub collects process data from the machine’s drive systems, configures the data and runs the analytics service. The data is stored in a data lake from where historical data can be conveniently accessed.
The Analytics service uses the modules ‘Connectivity Essential’, Edge Essential', ‘Integration Layer’ and ‘Data Lake’.
Module | Functionality | Benefit |
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| - The user can choose specific measurements and assigns them labels (good, bad) and select the channels
| - Label data to train the model
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Analytics Hub | MASH | - Process drive data is obtained from the device and via the Edge stack sent to the Integration Layer or is first stored in the data lake
- The Integration Layer forwards the request to MASH; the MASH is a configuration tool to configure which data services from which devices should be analyzed by which analytics service
- Data lake stores the data and provides historical data that matches the query to the analytics module
- This data is presented in an Osciloscope graph
| - Recording of rapidly changing measured values for e.g. current and speed
- Easy to use- configuration options available on the user interface
- The data lake can also be provided on-premise allowing for greater control over the data
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Model Builder | - The Model builder creates an analytics model for future measurements to be compared
against the categorized measurement The user can select the date range, time range, the label and the channel and then run the model
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| Analytics Service | | - Easy traffic light view to quickly detect and collate anomolies
- Compare different time stamps to understand and detect changes in performance
- Detect anomalies based on categorization of performance.
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Industrial Analytics
An out-of-the-box industrial analytics module is offered using Empolis Service Express Industrial Analytics. This smart solution allows you to accurately predict maintenance of machines, order the right parts in advance and save unnecessary costs thanks to intelligent data analysis.
With targeted data analysis, not only is wear and tear accurately predicted but also where the cause is located. This allows you to take targeted action before your machine fails. In addition to machine data, the entire process is intelligently evaluated to increase production performance. The findings of the analyses are also valuable for customer service- repair times and spare parts procurement can now be precisely planned.
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The Industrial Analytics Network (IAN) is offered along with our Machine File, Service Book (ticket management) and Service Milestones modules.
Module | Functionality | Benefit |
Industrial Analytics | - Record and analyze the data and sensor flows from machines and systems in real time
- Use time series data, intelligent technologies (such as analytic bots) to calculate exactly when, for example, the wear and tear of a machine is so high that certain components have to be replaced.
- Use the technology of the bots to trigger alarms and create tickets
- Visualize data on a grapahana dashbaord
| - Provide on-demand and predictive maintenance of machines to prevent unplanned downtime and reduce costs for operators
- Identify where the root cause is located to targeted action before downtime occurs
- Initiate maintenance at an early stage or order spare parts in good time
- Save maintenance costs
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