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Machine File
The Machine File provides an in-depth look into the machines and devices. With the Machine File module, it is possible to map your physical machine hierarchy to a digital representation. The Machine File can be connected to other modules to support and extend functionality such as condition monitoring, predictive maintenance and support.
The Machine File user interface can be customized as per customer needs
| Module | Functionality | Benefit | |
Machine File | Machine Tree |
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Device Details |
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Service Logbook |
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Import & Export Tool* |
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| Custom Fields |
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...
Module | Functionality | Benefit |
Document Manager |
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Smart Document
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Finder*
The Smart Document Finder allows documents associated with individual assets to be searched using keywords. The application enhances the Document Management application and requires Machine File, Document Management and Empolis Connector modules.
Module | Functionality | Benefit |
Smart Document Finder |
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*Search feature integration is provided via third party platforms such as Empolis Service Express Cloud. Please visit our Connector Modules page for more information.
** We currently offer integration with Empolis Service Express Cloud via our Empolis Service Express Cloud Connector module. If you would like to integrate with any other third-party training service providers please contact us at sales@logicline.de.
Service Book
The Service Book module allows users to manage tickets and support requests more efficiently. The tickets are linked to assets and customers, providing the necessary asset information including documentation. Through the easy to use tool, the user can access a detailed description of the problem, view ticket status (open, currently in progress, finished), see the priority as well as assign the tickets to the relevant user or group*.
Through the Support Request feature, service calls can be requested by the customer and scheduled with a click of a button with the machine builder's service team.
The Service Book requires the Machine File module.
The Service Book can also be integrated with your CRM system such as Salesforce. Please contact us at sales@logicline.de to learn more.
Module | Functionality | Benefit | |
Service Book | Ticket Management |
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Support Request |
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*assigning to users or groups requires the Item Assignment module.
Service Milestones
With the Service Milestone Module, service milestones can be set up for any equipment and with just a few clicks. Create to-do lists and set rules to trigger repetitive work orders automatically.
The Service Milestone module requires the Machine File module
Module | Functionality | Benefit |
Service Milestones |
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...
*may require additional modules
KPI App
The KPI app provides an overview of KPIs such as availability and the performance of the plants. Important information regarding planned and actual quantities, production targets, productivity, and operating time can be viewed and analyzed. Real-time data is collected from the assets and key metrics are presented in a dashboard. The app uses logicline assets360 infrastructure modules 'User Management', Edge Essential' and Mobile Framework for the front-end.
The KPI app can be customized depending on your needs and requirements.
Module | Functionality | Benefit |
KPI App |
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Chatbot
Maintaining complex assets requires access to large amounts of information, manuals, and guidebooks. Service technicians and engineers at the customer may require tools to guide them through diagnosis and problem-solving. The Chatbot guides users to solve problems faster through a decision tree. Based on the user's answers, the Chatbot can provide the most relevant information and guide the user to the correct document.*
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Module
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Functionality
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Benefit
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Chatbot
...
- Decision tree to guide users through a series of questions towards the correct solution
- Database search to find the relevant articles, documents or manuals
- Documents highlighted and filtered according to relevance.
...
- Service technicians can improve their efficiency and speed up servicing times
- Quick access to relevant information guided by an intelligent chatbot
- Minimize human intervention and save man-hours which can be utilized in more complex tasks
- Leverage the Chatbot to reduce support costs and volumes
- Creation of custom decision trees required
Spare Parts Shop
The Spare Parts Shop module can be connected to the Machine File module so that the customer can directly order spare parts within the digital twin. With this module, the ordering process of spare parts is optimized thereby reducing downtime and improving the service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time.
The Spare Parts Shop can also be connected to SAP and CPQ systems with our standard and custom connectors.
The Spare Parts Shop requires the Machine File module.
The Spare Parts Shop can be customized as per the requirements and needs of our customers.
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Module
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Functionality
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Benefit
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Spare Parts
Shop
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Catalogue Service*
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- The Catalogue Service provides product related information such as:
- product description
- product pictures
- price
- discount
- availability
- additional information (installation instructions, product factsheet, etc.)
- technical details about spare parts (category, description)
- The Catalogue Service can be enhanced from third-party sources such as SAP
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- Provide all information needed to purchase spare parts
- Connect seamlessly to your ERP or CPQ systems
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Shopping Cart
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- Add or remove products to shopping cart
- Choose quantity
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- Convenient ordering of spare parts
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- See purchase history
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- See a history of all orders placed
*The information can vary depending on the data source.
App Store
The App Store allows machine builders/OEMs to provide various software applications (either own or third-party) to their customers that can be monetized.
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Module
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Functionality
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Benefit
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App Store
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- See all the available applications as well as coming soon application
- See details about the available and coming soon application (description, price, screenshots etc.)
- Activate the application (for internal teams and end-customers)
- Deactivate the application (for internal teams and end-customers)
- Notification request for coming soon applications
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- Create monetization opportunities from selling services
- Capture new sources of value creation
Analytics Hub
The Analytic Hub collects process data from the machine’s drive systems, configures the data and runs the analytics service. The data is stored in a data lake from where historical data can be conveniently accessed.
The Analytics service uses the modules ‘Connectivity Essential’, Edge Essential', ‘Integration Layer’ and ‘Data Lake’.
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Module
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Functionality
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Benefit
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- The user can choose specific measurements and assigns them labels (good, bad) and select the channels
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- Label data to train the model
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Analytics Hub
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- Process drive data is obtained from the device and via the Edge stack sent to the Integration Layer or is first stored in the data lake
- The Integration Layer forwards the request to MASH; the MASH is a configuration tool to configure which data services from which devices should be analyzed by which analytics service
- Data lake stores the data and provides historical data that matches the query to the analytics module
- This data is presented in an Osciloscope graph
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- Recording of rapidly changing measured values for e.g. current and speed
- Easy to use- configuration options available on the user interface
- The data lake can also be provided on-premise allowing for greater control over the data
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Model Builder
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- The Model builder creates an analytics model for future measurements to be compared
against the categorized measurement
The user can select the date range, time range, the label and the channel and then run the model
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Compares measurements files based on the criterias set against the labeled measurements
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- Easy traffic light view to quickly detect and collate anomolies
- Compare different time stamps to understand and detect changes in performance
- Detect anomalies based on categorization of performance.
Industrial Analytics
An out-of-the-box Industrial Analytics module is offered using Empolis Service Express Industrial Analytics. This smart solution allows you to accurately predict maintenance of machines, order the right parts in advance and save unnecessary costs thanks to intelligent data analysis.
With targeted data analysis, not only is wear and tear accurately predicted but also where the cause is located. This allows you to take targeted action before your machine fails. In addition to machine data, the entire process is intelligently evaluated to increase production performance. The findings of the analyses are also valuable for customer service- repair times and spare parts procurement can now be precisely planned.
For more information about the Empolis Service Express Industrial Analytics solution, please see our Solutions page.
The Industrial Analytics Network (IAN) is offered along with our Machine File, Service Book (ticket management) and Service Milestones modules.
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Module
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Functionality
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Benefit
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Industrial Analytics
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- Record and analyze the data and sensor flows from machines and systems in real-time
- Use time-series data, intelligent technologies (such as analytic bots) to calculate exactly when, for example, the wear and tear of a machine is so high that certain components have to be replaced.
- Use the technology of the bots to trigger alarms and create tickets
- Visualize data on a graphana dashboard
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- Provide on-demand and predictive maintenance of machines to prevent unplanned downtime and reduce costs for operators
- Identify where the root cause is located to initiate targeted action before downtime occurs
- Initiate maintenance at an early stage or order spare parts in good time
- Save maintenance costs
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Remote Support*
Remote Support allows OEMs engineers to provide remote video assistance to end-customers. Tickets or description of the issues can be forwarded to the OEM and remote assistance can be scheduled easily through a click of a button. Picture, documents and time logged are attached to the ticket and made available after the call.
...
Spare Parts Shop
The Spare Parts Shop module can be connected to the Machine File module so that the customer can directly order spare parts within the digital twin. With this module, the ordering process of spare parts is optimized thereby reducing downtime and improving the service quality. All key spare and wear parts can be ordered conveniently and easily via the Internet at any time.
The Spare Parts Shop can also be connected to SAP and CPQ systems with our standard and custom connectors.
The Spare Parts Shop requires the Machine File module.
The Spare Parts Shop can be customized as per the requirements and needs of our customers.
Module | Functionality | Benefit | |
Spare Parts Shop | Catalogue Service* |
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Shopping Cart |
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| Order history |
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*The information can vary depending on the data source.
App Store
The App Store allows machine builders/OEMs to provide various software applications (either own or third-party) to their customers that can be monetized.
Module | Functionality | Benefit |
App Store |
|
|
Analytics Hub
The Analytic Hub collects process data from the machine’s drive systems, configures the data and runs the analytics service. The data is stored in a data lake from where historical data can be conveniently accessed.
The Analytics service uses the modules ‘Connectivity Essential’, Edge Essential', ‘Integration Layer’ and ‘Data Lake’.
Module | Functionality | Benefit | |
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Analytics Hub | MASH |
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Model Builder |
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| Analytics Service |
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Industrial Analytics
An out-of-the-box Industrial Analytics module is offered using Empolis Service Express Industrial Analytics. This smart solution allows you to accurately predict maintenance of machines, order the right parts in advance and save unnecessary costs thanks to intelligent data analysis.
With targeted data analysis, not only is wear and tear accurately predicted but also where the cause is located. This allows you to take targeted action before your machine fails. In addition to machine data, the entire process is intelligently evaluated to increase production performance. The findings of the analyses are also valuable for customer service- repair times and spare parts procurement can now be precisely planned.
For more information about the Empolis Service Express Industrial Analytics solution, please see our Solutions page.
The Industrial Analytics Network (IAN) is offered along with our Machine File, Service Book (ticket management) and Service Milestones modules.
Module | Functionality | Benefit |
Industrial Analytics |
|
|
Remote Support*
Remote Support allows OEMs engineers to provide remote video assistance to end-customers. Tickets or description of the issues can be forwarded to the OEM and remote assistance can be scheduled easily through a click of a button. Picture, documents and time logged are attached to the ticket and made available after the call.
The Remote Support is provided requires Machine File, Ticket Management and Oculavis Connector modules.**
Module | Functionality | Benefit |
Remote Support |
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*Remote Support is provided via third party platforms such as Oculavis. Please visit our Connector Modules page for more information.
** We currently offer integration with Oculavis via our Oculavis Connector module. If you would like to integrate with any other third-party remote service provider please contact us at sales@logicline.de.
Virtual and Online Training*
A virtual or online training academy can help machine builders provide tools for operators to benefit from online training, For example, virtual training can mimic real-life shop-floor environments providing a close to real-life experience.
Training can be offered, scheduled and managed by machine builders using our (Virtual and online) Training module.
This module requires the TriCAT Connector module,**
Module | Functionality | Benefit |
Remote Support
- End-user can select a time and data to schedule remote support
- Confirmation is provided via email notification
- Call information (including pictures, time logged) is stored in the ticket
- Connect to customers and solving problems remotely
- Reduce travelling cost and time
- Deliver expert knowledge globally
- Save all important documentation and call logs associated with a ticket
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Virtual and Online Trainings |
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*Virtual or online training is provided via third party platforms such as OculavisTriCAT. Please visit our Connector Modules page for more information.
** We currently offer integration with Oculavis TriCAT via our Oculavis TriCAT Connector module. If If you would like to integrate with any other third-party remote training service provider providers please contact us at sales@logicline.de.
Virtual and Online Training*
A virtual or online training academy can help machine builders provide tools for operators to benefit from online training, For example, virtual training can mimic real-life shop-floor environments providing a close to real-life experience.
Training can be offered, scheduled and managed by machine builders using our (Virtual and online) Training module.
...
Chatbot
Maintaining complex assets requires access to large amounts of information, manuals, and guidebooks. Service technicians and engineers at the customer may require tools to guide them through diagnosis and problem-solving. The Chatbot guides users to solve problems faster through a decision tree. Based on the user's answers, the Chatbot can provide the most relevant information and guide the user to the correct document.*
Module | Functionality | Benefit |
Virtual and Online Trainings
- Access training assigned to user
- Storing of training results with a token (to record which user has completed the training)
- Connection to a virtual training environment to mimic real-life shop-floor environments
- Machine builders can offer and manage training to their customers
- Administrative overview (e.g. which users completed the training, how many training per customer were utilized etc.)
*Virtual or online training is provided via third party platforms such as TriCAT. Please visit our Connector Modules page for more information.
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Chatbot |
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*Creation of custom decision trees required.